How to Invite Parents in Ladders at Home
Before inviting parents you will need to import your parents.
1. If your school already has an MIS integration set up then this will sync your parent details from your MIS. You can view the Parents in Ladders at Home> Parents.
2. If you do not have a MIS integration then this can be done using a parent import file. Read about this here.
Once you have added the parents then the next step is to invite parents.
In our experience, a successful launch to parents is best achieved when schools have communicated the collaboration with Ladders at Home and alerted parents to expect a registration email. Read more about the communication stage of launching in step 2 of the launch guide.How to view parents in Ladders at Home
All imported/synced parents across the school will appear in the 'Parents' tab within Ladders at Home. Schools are able to select only the parents they wish to invite.
You can use sticky filters to find a particular parent, searching by name, child, class or status.
School are able to see the child assigned to the parent and are able to amend this by clicking on 'View'
From this page, a parent's email address can be amended, as well as the children assigned to the parent. Information about the status of the parent and the date and time an account was confirmed can be found here.
How to invite parents:
- Click ‘Invite Parents’
- Select your target group from the drop-down menu. You can send invitations to the whole school, a specific class, or a specific group.
- This will generate an email with an account activation link. Once they have confirmed their account and have set a password they can log in and start using Ladders at Home.
- For any parents who are already active, they will not receive another email.
If a parent contacts the school to say that they have not received an invite email, it is often due to the email filtering into a junk/spam folder. Ask the parent to check the folder.
How to invite only one parent
To invite a parent you have added manually select the parent's window and click the blue button ‘View’.
This will allow you to see all the parent's information. Click ‘Send Invitation’ which will generate an email to the parent allowing them to set up their Ladders at Home logins.
What do we do if the link doesn't work for a parent?In the first instance, resend the invitation and ask the parent to try the new link. The registration link sent in the email to parents is only valid for up to 30 days. If they try to use/click the link after this time, they will receive an error message. In this case, you will need to resend the invite to the parent and advise them to try again with the new email. If the parent continues to experiences issues with the link, send the name of the parent, child and the URL of the link tosupport@learningladders.infoand we will assist you.
What to do if the link to Ladders at Home does not work for a parent
The email sent to parents, offering for them to set up an account is only valid for up to 30 days. If they try to use/click the link after this time, they will receive an error message. In this case, you will need to resend the invite to the parent and advise them to try again with the new email.
Managing Registration
Once you have invited parents, you are able to view the status of the parent's account.
'Active' means that the parent has confirmed their account. 'Unconfirmed' means that they have not clicked through the link in the welcome email to set up a password.
This screen offers information about 'Last logged in' to see whether parents have successfully logged in to view their child's learning.
How to amend, block and delete parents
- Click ‘Ladders at Home’ at the bottom of left hand navigation menu
- Click on the tab ’Parents’
- Here you will see a list of all parents on the system and their status.
- Click the blue button ‘View’ next to their name
- See information about the parent: Email address, children they have been allocated and whether they have an active or unconfirmed account
- Below their details, you are able to perform four actions to the account
- ‘Add Children’- Allocate more children to the parents account
- ‘Send Invitation’- Send another email invitation should any amendments to the parents account have been processed
- ‘Block Account’- Rescind access to the account. The parent will not be able to access the account
- ‘Delete Account’- Deletes the parents account. Please note this action is irreversible. If it has been done in error you will need to re-add the parent
If this problem persists, please email the customer support team support@learningladders.info
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