Technical Support Q&A's
Mac Users: Trackpad Function
In response to some Mac user enquiries into how to handle the Apple trackpad 'Swiping between pages' function, here are instructions for how to disable this function in your system settings: Click on System Settings Select 'Trackpad' Select 'More ...
How do I send files securely using Egress?
Egress Switch is a free secure file transfer service which allows us to receive your file safely and securely over the internet. Please see the attached PDF for instructions on how to use this service. For any questions regarding sending your files ...
How do I clear my Google Chrome cache?
If you're experiencing issues with Learning Ladders web pages not displaying properly, or even not displaying at all, this can be caused by the browser's (Google Chrome) cache being overloaded with multiple versions of a page or its components. To ...
Why can't I log into Learning Ladders through the www.learningladders.info website?
As part of the Learning Ladders membership, each school gets their own personal URL which is hidden from all search engines.
Is my school's data secure in Learning Ladders?
Yes. Each school's data is stored within Amazon Web Services (AWS) in the UK. All of our services are IP& password restricted so that only authorised staff are given access. All of our data is securely backed up (daily) and held for a rolling ...
How do I Add Learning Ladders to an iPad?
NB: This guide is for iPads only (Learning Ladders will work on other tablets) Open Safari and log into your Learning Ladders site Press the share icon in the top right hand corner of the browser and then press 'Add to Home Screen' Name your shortcut ...
Add Learning Ladders to your Bookmarks Bar
Each school who signs up to Learning Ladders receives their own personal URL. To easily access your URL we'd recommend adding it to your bookmarks bar. 1. Click the menu in the top right hand corner of your page. 2. Hover over 'Bookmarks' and then ...
Technical Requirements for Learning Ladders
Our recommended browser for most operating systems (OS) is Google Chrome. We also support the following operating systems/web browsers: Desktop: Windows: Google Chrome/Mozilla Firefox Mac OS: Safari/Google Chrome/Mozilla Firefox Chrome OS: Google ...
How can I change my Learning Ladders password?
1. To change your Learning Ladders password, simply click 'Profile' in the top right hand corner of the page. 2. Enter a new password based on the criteria outlined. 3. Click 'Update Profile'. Please note: For security purposes, a password must be ...